Rwanda - FAQs

When is the best time to travel to Rwanda? ✈ 🇷🇼

The best time to visit Rwanda is during the long dry season from June to September and the shorter dry season in January, as this is when the weather is the most favourable for gorilla trekking and other outdoor activities. During these months, the skies are clear and dry, making it easier to spot wildlife, and the temperatures are cooler, making it more comfortable for hiking.

How many days should I spend in Rwanda? 📆

It is recommended to spend at least 5 days and optimally 10 days in Rwanda to fully explore its natural beauty and culture. This allows enough time for gorilla trekking, visiting the national parks, and experiencing the local culture and cuisine.

Is there malaria in Rwanda? 🦟

Yes, malaria is present in Rwanda, especially during the rainy season. Travellers are advised to take anti-malarial medication, wear long sleeves, socks and trousers at dusk, and use insect repellent to reduce the risk of contracting malaria. Visit your doctor 1 month before you travel to find out what medication you should consider taking and learn about other specific signs and symptoms of malaria.

What to expect when travelling to Rwanda 🌍

When travelling to Rwanda, expect to be blown away by the country's natural beauty, cultural heritage, and warm hospitality. Rwanda is known for its gorilla trekking, wildlife safaris, and eco-tourism. Visitors can also explore the vibrant Kigali, where they can sample the delicious local cuisine, and learn about the country's history and traditions.

Who is Rwanda for? 👪

Rwanda is suitable for a wide range of travellers, including families, solo travellers, couples, and groups. It offers something for everyone, from outdoor activities and adventure to cultural experiences and relaxation.

Why is now a good time to travel to Rwanda?

Now is a great time to visit Rwanda as the country has made significant economic progress in the last few years, with improved infrastructure and tourism facilities. Rwanda is also committed to sustainability and eco-tourism, making it an excellent destination for responsible travellers.

Is Rwanda safe for visitors? 👜

Rwanda is generally considered a safe destination for visitors, with low crime rates and a stable political environment. However, travellers should take normal precautions and be aware of their surroundings, especially in crowded areas, and avoid travelling alone at night.

What should I expect to spend on a Rwandan itinerary? 💰

The cost of a Rwandan itinerary varies depending on the duration of the trip, the activities chosen, and the level of accommodation. A budget traveller can expect to spend around $22-$50 per day, while mid-range travellers can expect to spend $50-$100 per day. Luxury travellers can expect to spend upwards of $500 per day. Certain activities, like gorilla trekking, are expensive, with permits costing about $1500. These funds contribute to helping preserve and protect these precious animals while still allowing them to remain wild. Generally, however, Rwanda is considered a relatively affordable place to visit and is even often seen as more affordable than South Africa.

Am I able to make changes to my itinerary? ✍️

Yes, Viatu allows you to fully customise and adjust itinerary templates, including travel time, budget, and experiences. However, travellers should refer to the terms and conditions before booking and pay attention to cancellation policies.

What if I need to cancel my trip due to Covid-19-related circumstances? 📝

We at Viatu will try our best to accommodate any changes as far as possible. For more information, please refer to our Covid Policy or reach out to us directly.

What should I pack for my trip to Rwanda? 🧳

• Lightweight clothing for the daytime
• Warm layers for the evenings
• Sturdy, waterproof shoes for hiking and outdoor activities
• A waterproof jacket for trekking through rainforests
• Swimwear and sarong
• A tote bag to fill with the bags of tea and coffee you will inevitably want to buy when visiting washing stations and plantations
• A refillable water bottle and coffee flask
• Sun protection, like (30+ SPF) suncream, a hat and sunglasses
• Insect repellent
• A camera
• Binoculars, for spotting a milieu of tropical birds in forests
• A travel adapter for plug types C and J

What travel documentation do I need to travel to Rwanda? 🛂

A valid passport or travel document with at least six months of validity remaining At least one blank page in their passport for endorsements If you need a visa (find the list of exempt countries here), you will need RWF 25,000 (USD 42) for a tourist visa that can be bought upon entry, as well as a clear coloured passport photo

What travel documentation do I need if I am travelling with a minor? 🧒

It is advisable to make sure that all the child’s documents are up to date, including any vaccination cards. If you are travelling with a child who is not yours, it is always a good idea to get an affidavit from both parents giving explicit permission for the child to travel with you. Always keep any copies of relevant documents and spare passport photos on hand.

What health certifications do I need to enter Rwanda? 💉

All travellers to Rwanda are required to have a yellow fever vaccination certificate if they have been in a yellow fever-endemic country within the previous six days. You should consult with your doctor before travelling to make sure you are up to date on all necessary vaccinations and medications.

Is my driver's licence valid in Rwanda? 📋

Foreign driver's licences are accepted in Rwanda, but if you plan to drive yourself, you will need an International Driving Permit (IDP). You can obtain an IDP from your local automobile association before travelling.

Do I need to tell my bank that I am travelling abroad? 🏦

Yes, it is a good idea to inform your bank of your travel plans to avoid any issues with your bank account or credit cards while abroad.

Should I take out travel insurance for my trip to Rwanda? 📑

Yes, travel insurance is always a good idea when travelling to remote locations. Rwanda requires all travellers to have health insurance and it is highly recommended that you also get travel insurance on your trip.

What should I read, watch, or check out online before leaving for my trip to Rwanda? 📺📖

Before travelling to Rwanda, it's a good idea to read up on the country's history, culture, and attractions. A very good book to read is titled Running the Rift by Naomi Benaron, which follows the life of the Rwandan runner Jean Patrick Nkuba as he escapes peril during the Rwandan Genocide. Hotel Rwanda, tells an equally terrifying but incredible tale of heroism, bravery and tragedy and is a truly classic film. God Sleeps in Rwanda is a harrowing documentary that tracks the lives of 5 women that were forever altered by the genocide, an important telling, as nearly 70% of the population left alive by the genocide were women. The 1988 film, Gorillas in the Mist is a classic and must-see for film and conservation lovers alike as it tracks the experiences of Dian Fossey and her incredible conservation efforts of gorillas.

What apps do I need before visiting Rwanda? 📱

MAPS.ME and Google Maps are good resources when travelling around Rwanda and can be used to navigate the country's roads and cities. Additionally, it's a good idea to have a well-curated Spotify playlist and your favourite podcasts downloaded for driving around.

What is the local etiquette I should follow? 🇷🇼

When travelling to Rwanda, it is important to respect its people and culture:

• Rwandans are friendly and welcoming, so it is essential to show appreciation by being polite and considerate.
• Dressing modestly is also crucial, especially when visiting places of cultural significance or public spaces.
• When taking pictures of people, it is polite to ask for permission first.
• Eating in public is considered impolite.

What currency do they use in Rwanda? 💵

The official currency of Rwanda is the Rwandan Franc (RWF), which is divided into 100 centimes. The best places to exchange foreign currency are banks, which can be found in major cities and towns. It is advisable to carry the local currency for smaller transactions. Most ATMs in Rwanda dispense local currency and accept international credit and debit cards, including Visa and Mastercard. However, it is essential to check with your bank before travelling to Rwanda to ensure that your card will work there.

What should I keep in mind when driving in Rwanda? 🚗

In Rwanda, drivers drive on the right side of the road. While driving, it is necessary to wear a seatbelt and follow the speed limit. The use of a mobile phone while driving is illegal. If you are driving in rural areas, it is essential to watch out for pedestrians, livestock, and other obstacles on the road. It is advisable to avoid driving at night due to poor visibility. Also, avoid driving near the Congo Border if possible due to civil unrest and resulting raiding parties.

What should I keep in mind if I am involved in a car accident? 💥

The best way to prevent an accident is to follow the rules of the road: do not drive at night, under the influence or over the speed limit. However, accidents still happen and if you are involved in one take some time to establish your safety before helping those in your group. Then, please refer to the listed toll-free numbers below:

• 112: Emergency and ambulance
• 113: Traffic accidents
• 111: Fire brigade
• 3511: Abuse by a police officer

I do not have a driver's licence. Can I still get around easily in Rwanda? 🚌

Public transportation is readily available in Rwanda, including buses, taxis, and motorcycle taxis. Buses are the most affordable way to travel, but they are often overcrowded and slow. Taxis and motos are more expensive, but they are faster and more convenient. It is advisable to negotiate the fare before boarding a taxi. However, one of the best options is to organise a private vehicle with a driver at your accommodation, a car rental service or through Rent a Driver Rwanda, which can usually cost about USD $50 per day.

What condition are the roads in? 🛣️

The main roads in Rwanda are generally in good condition, but the rural roads can be rough, especially during the rainy season. The condition of the roads is improving with the government investing heavily in upgrading the road network. It is advisable to check the road conditions with local authorities or your travel agent before embarking on a road trip.

What happens if I get a flat tyre? 🚨

In the case of a flat tyre, it is essential to have a spare tyre, jack, and tyre-changing tools in the vehicle. If you are unsure how to change a tyre, you can ask for assistance from a nearby garage or a local. It is also advisable to carry a spare tyre repair kit, especially when travelling in remote areas.

What other important information should I know about driving in Rwanda? 🚙

If you are driving in Rwanda, it is essential to have all the necessary documents, including a valid driver's licence, vehicle registration, and insurance documents. Rwanda has strict traffic laws, and driving under the influence of alcohol or drugs is prohibited. When driving on mountainous roads, it is crucial to use care and be aware of rain-slicked roads.

What other important information should I know about driving a 4x4 in Rwanda? 🚙

Driving a 4x4 in Rwanda is highly recommended, especially if you plan on exploring remote areas like the national parks. However, it is important to note that the roads can be challenging due to the mountainous terrain and unpredictable weather conditions. It is advisable to have prior experience driving in these conditions. When driving in Rwanda, always carry extra fuel, as petrol stations can be few and far between in remote areas. It is also important to drive carefully and keep an eye out for pedestrians, cyclists, and other drivers.

Can I drink tap water in Rwanda? 🚰

It is not recommended to drink tap water in Rwanda, especially for visitors who are not used to the local water. Bottled water is widely available and is a safer option. Avoid ice in drinks and brush your teeth with bottled water.

What is the food in Rwanda like? 🍔

Rwanda has a rich culinary culture that is heavily influenced by its neighbouring countries. The cuisine is a mix of African, European, and Asian flavours. Some popular dishes include isombe (cassava leaves with eggplant and spinach), matoke (steamed plantains), and brochettes (grilled goat meat skewers). The country boasts a variety of mouthwatering fruits like bananas, papayas, and passion fruit. Rwanda also has a burgeoning coffee and tea culture, so make sure to try a cup of Rwandan coffee or tea while you're there.

What is the accommodation like in Rwanda? 🏨

Rwanda has a range of accommodation options, from luxury lodges to exclusive safari camps, to boutique hotels and even budget options (but always check what amenities you might get – a good deal may result in a cold shower). Most of the lodges and hotels are situated close to the national parks and offer activities like gorilla trekking, bird watching, and cultural tours. It is advisable to book your accommodation in advance, especially during peak season, as availability can be limited.

What languages are spoken in Rwanda? 🗣️

Rwanda has three official languages: Kinyarwanda, English, and French. Kinyarwanda is the most widely spoken language, especially in rural areas.

How can I stay safe? 😃

Rwanda is generally a safe country, but visitors are advised to take the necessary precautions. Petty crimes, such as pickpocketing and theft, can occur in crowded areas, so it is important to keep an eye on your belongings. While there, it might be in your best interests to avoid political demonstrations and rallies.

Here is a list of toll-free emergency numbers to save on your phone:

• 112: Emergency and ambulance
• 113: Traffic accidents
• 111: Fire brigade
• 3511: Abuse by a police officer
• 3512: Gender-based violence helpline

Will I ever come face to face with wild animals? 🦁

Thanks to the country's extensive conservation efforts, Rwanda has a thriving wildlife population. It is possible that you may encounter wild animals such as gorillas and monkeys in national parks and forests. It is important to remember that these are wild animals and can be dangerous. Always follow the rules and regulations set out by the park rangers and your guides. During gorilla treks, keep your distance and never touch the gorillas, as they can easily catch human illnesses. Only use designated picnic areas and remember to keep your windows closed when you leave your accommodation to prevent monkeys from entering. On a safari, always listen to your expert guide and tracker, who are experienced in these situations and will keep you safe.

Is there cell phone reception in Rwanda? 📶

Yes, there is cellular reception in Rwanda. However, in some remote areas, there may be no signal. If you are travelling through remote areas, please make sure you notify us, your family, or members of the accommodation where you are staying and let them know of your route and ETA.

How to get your cell phone connected to a local network? 📲

Yes, it is very easy. You can buy a pay-as-you-go SIM card at the airport, any cellular store, or a grocery store. We recommend sticking to MTN as it has the best coverage. You can buy a local SIM card, for about RWF 500 (0.41 Euros approximately) with a free bonus of RWF 400 or 500 MBs.

Is internet connection widely available and reliable? 🌐

This depends on where you are staying. In urban areas, most restaurants, cafes and stays will have WiFi access, however, it may have a capped limit. Overall, most accommodations will offer Wi-Fi connection.

Do I need to draw cash or is a credit or debit card enough? 💳

Most places in Rwanda have card facilities, so it is not necessary to travel with large amounts of cash. We do advise having small denominations and coins for tipping purposes and an emergency fund of about RWF 50,000 (about 40 Euros) on long trips. In more remote areas, there may not be card machines available.

Do I need a power plug travel adapter? 🔌

Rwanda mostly uses type C and J plugs. Type C plugs are the most common, but we recommend carrying a universal adapter just in case.

Can I make changes to my itinerary while travelling? 📝

Although we love spontaneity, not all lodges and camps are the same. We will try our best to make any itinerary changes, but it can come down to the T&Cs of the specific accommodation provider and may result in possible cancellation or administrative charges. However, we will always try to find the absolute best solution. Please check out our T&Cs on our website.

How can I contact someone at Viatu? 📱

If you need to get in touch with anyone at Viatu, please refer back to your travel documents and booking communication. Otherwise, you can contact us through our website or email helpme@viatu.com.

Is healthcare in Rwanda good? 🏥

Rwanda has a good healthcare system, with many hospitals and clinics located in urban areas, particularly Kigali. Pharmacies that are dotted around the country also often have very helpful medical professionals to assist with minor injuries or illnesses.

Who covers the cost of a medical emergency? 💵

If you have taken out comprehensive travel insurance, your insurer will cover the costs for usual medical treatment. Check the details of your insurance before you leave and if faced with an emergency while travelling.

Is healthcare in Rwanda good? 🏥

Rwanda has some great healthcare facilities such as hospitals and clinics in Kigali. In necessary cases, there is the option to air evacuate a patient to nearby Kenya.

Will I be able to find a doctor and hospital? ⚕️

The best hospitals in Rwanda can be found in Kigali. However, we advise getting travel insurance. Please save the emergency numbers we’ve included above for emergencies.

Do I need to present a Covid-19 negative test result at customs? 😷

You may be required to take a Covid test before going gorilla trekking. This is because these precious creatures are very susceptible to human illnesses, including Covid and other viruses. For the latest regulations and updates, visit our Covid-Hub for full details on this.

Will I have access to Covid-19 testing facilities in Rwanda? 🧪

Yes, there are testing facilities in Kigali in Rwanda. Visit our Covid-Hub for recommended testing facilities and services.

What happens if I get Covid-19 whilst on my trip? 🚨

If you suspect that you might have Covid-19, don’t panic. Isolate yourself and seek medical attention if you are unwell. Check what the Covid-19 procedure is at your camp, lodge, or guesthouse and follow their guidelines.